Return Policy

Last updated: 26 May 2025

Return Policy – Mypokebase

We hope you are happy with your order. Is something not quite right? At Mypokebase, you have the right to return your order within the specified period.

Cooling-off Period & Returns

You have the right to cancel your order within 14 days of receiving it, without giving a reason. After cancellation, you have a further 14 days to return the product.

If you return your order within this period, you will receive a full refund of the purchase price, including any delivery charges. You are responsible for the return shipping costs.

Exceptions (No Right of Return)

The following items cannot be returned:

  • Mystery bags or mystery products (opened or unopened)

  • Sealed products that have been opened

  • Damaged or used items

  • Custom-made products (such as personalised bundles)

Return Conditions

Please ensure that your product is:

  • In its original condition

  • Unopened and undamaged

  • Securely packaged for return shipping

We reserve the right to deduct an amount from your refund to reflect any loss in value if the product is not returned in its original condition.

Return Address

Mypokebase
Attn: Returns
Offenbachstraat 14
5102 XE Dongen, The Netherlands

Please note: return shipping costs are the customer's responsibility, unless the product arrived damaged or an incorrect item was delivered.

Refunds

Once we have received your return, we will process your refund within 5 business days using the same payment method you used for your purchase.

Questions or Need Help?

Please contact us at:
info@mypokebase.com
Always include your order number when requesting a return.

Summary

  • Cooling-off period: 14 days – free of charge

  • Return period: 14 days – return shipping at your own expense

  • Refund: within 5 business days