Frequently asked questions

Search by Pokémon, set or card number. Use the filters to narrow your selection by language, rarity and condition. Check the product description before adding a card to your cart.

The available payment methods are shown at checkout. You can also check the total, including any shipping costs, before completing your order.

Contact us as soon as you want to make a change and include your order number. Whether a change is still possible depends on the processing status of your order.

Shipping to the Netherlands costs €8.25. Shipping is free from €125. Check the available shipping options and costs for your order at checkout.

Ordered before 16:00? Your order will often arrive the next day. This is an estimate, not a guaranteed delivery date. Allow extra time during busy periods or delays.

First check the delivery information for your order. If the situation is unclear, contact us with your order number so we can look into it.

Condition describes the state of a card, including visible wear on its edges, corners and surface. Each card is carefully inspected and clearly described. Read the product information before ordering.

A graded card has been assessed by a grading company and is held in a protective case called a slab. The label shows its grade. Check the product information for the grading company and the assigned grade.

Keep the packaging and take clear photos of the outside, the contents and the card concerned. Contact us with your order number and a description of what you received so we can help.

See the Returns page for the current conditions and process. Questions about your order? Contact us before sending anything back so you know which steps apply.